QC

Ship

Every order before 6pm GMT+8 will ship in the same day, after 6pm will ship next day. (Details of delay processing please see below for reference)

Chinese New Year 7-15 days

Qingming Festival 1-2 days

International Labour Day 2-4 days

Dragon Boat Festival 1-3 days

Mid-Autumn Festival 1-3 days

The National Day 2-4 days 

New Year's Day 1 days

Holidays listed for reference, please see our announcements for more details.

 

Make sure the shipping details are right,including the name, detailed address, post code and phone number

Total delivery time = processing time (1-3 business days) + shipping time (5-20 business days)

Delivery company: Shipping is handled by EMS/DHL/FedEx/USPS or other shipping company, its safety and quickly.

Delivery timeNormally after one customer place an order, we need to 1-3 business days for preparation for shipping, and the ETA(estimated time of arrival)is 5-20 days after shipping. As in stock item(s) will ship in the same day, restocking items will wait some days.

E-Packet (20-40 days)

EMS (7-20 days)

DHL (5-8 days, be ware that in some countries DHL can't delivery on Sun.)

Others such as No-tax shipping line etc (7-12 days)

How to track item:

Parcel(s) after shipping, you can get your tracking code(s) from "Track Order" service, it's on the bottom of webpage. And our system will also send code(s) to you.

How to pay for extra shipping fee:

Please search with keyword "shipping" then find "Shipping Fee", if you need to pay extra fee $20 just update the quantity of item, such pay $20 you just add 20 items as your shipping fee (Please don't add other items together with "Shipping Fee" item it will make "Shipping Fee" invalid). After that checkout and complete this order, it's done.

Warning:

1) If you choose DHL / No-tax line as your shipping method, please do not use your PO Box/APO/FPO as your received shipping address, because DHL / No-tax line need you sign for.

2) You will receive two codes if you choose DHL No-tax line as your shipping method, first code like EMS code it's not the real code only when your package arrive Hongkong, Singapore or Taiwan. As second code released then we will send it to your E-mail.

3) If you choose DHL as shipping method, and you from European you should know that you will have some chance to pay the tax fee. We don't have the responsiblity to pay the tax fee for you. Only when you choose the "No-tax line" as shipping method, we will bear all duty fee for you.

Customer Rights

  • customer who purchases the products is responsible for paying these customs rights, and of the possible paperwork involved.
  • Customers are required to keep close track on their packages. If there is any delay in receiving a package, you will need to contact the designated courier services agency or immediately inform Ipmart in order to ascertain the reason for the delay.
  • We will not be responsible or liable if the package is shipped back to us, damaged or confiscated due to problems with custom clearance. Therefore, please check with your country's custom for their specific custom laws.
  • We will not be responsible or liable for damaged packages or those shipped back to us in the event that the designated courier service fail after several attempts to deliver your package(s) due to your absence to collect the package(s) from the given destination address.
  • The responsibility of the seller stops when the product has been shipped off to the address specified by the customer.